PRIVACY POLICY

footfits.pk is operated by Projekts Vision (Private) Limited, a company registered under the Securities and Exchange Commission of Pakistan (SECP Registration No. 0318679, FBR NTN: I196608), with its registered office in Sindh, Pakistan.

This Privacy Policy explains what personal information we collect, how we use it, and how we protect it. By using footfits.pk, you agree to the practices described here.

Information We Collect

When you place an order on footfits.pk, we collect the following information: your full name, email address, phone number, shipping address, city, and payment method. If you contact us on WhatsApp or email, we also retain the content of those conversations for customer service purposes.

When you browse our website, we may automatically collect technical data such as your IP address, browser type, device type, pages visited, and time spent on the site. This data is collected through cookies and similar technologies and is used to improve your shopping experience.

We do not collect sensitive personal information such as your CNIC number, bank account details, or credit card numbers. Payment processing is handled by third-party payment providers (JazzCash, Easypaisa, bank transfer gateways) and we do not store your financial information on our servers.

How We Use Your Information

We use your personal information for the following purposes: to process and fulfill your orders, to communicate with you about your order status and delivery updates, to process returns and refunds, to send you promotional offers and new arrival notifications (only if you opt in), to improve our website and customer experience, and to comply with legal obligations under Pakistani law.

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

Who We Share Your Information With

We share your name, phone number, and shipping address with our courier partners (such as TCS, Leopards, or M&P) solely for the purpose of delivering your order. We share your phone number or email with payment providers (JazzCash, Easypaisa) solely for processing refunds when applicable.

We may share information with law enforcement or government authorities if required by Pakistani law or court order. We may also share anonymized, aggregated data (such as total number of visitors or orders) with business partners, but this data cannot identify you personally.

We do not share your information with any other third parties.

Cookies

footfits.pk uses cookies to keep your cart items saved during your browsing session, to remember your preferences, and to analyze website traffic through tools like Google Analytics. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website such as the shopping cart.

Data Storage and Security

Your personal information is stored securely on our servers hosted by Supabase (cloud infrastructure). We use encryption for data in transit and at rest. Access to customer data is restricted to authorized personnel only.

While we take reasonable measures to protect your data, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Data Retention

We retain your order information and personal details for as long as necessary to fulfill orders, process returns, comply with legal obligations, and resolve disputes. If you request deletion of your account or personal data, we will remove it within 30 days, except for information we are legally required to retain (such as transaction records for tax purposes under FBR requirements).

Your Rights

You have the right to request access to the personal information we hold about you. You have the right to request correction of any inaccurate information. You have the right to request deletion of your personal data, subject to our legal retention obligations. You have the right to opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in any promotional message.

To exercise any of these rights, contact us at footfits.pk@gmail.com or message us on WhatsApp.

Third-Party Links

Our website may contain links to third-party websites such as social media platforms (Instagram, Facebook, TikTok). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information with them.

Children's Privacy

footfits.pk does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly. If you believe a child has submitted information to us, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page. We encourage you to review this page periodically. Continued use of footfits.pk after changes are posted constitutes your acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Karachi, Sindh, Pakistan.